Adviser software firm, AdviserLogic, is first to the market with a
LiveChat support facility for advisers and paraplanners to more
conveniently connect to assistance during and after business hours.
“It’s surprising that it has taken the industry so long to meet the demand
for out-of-hours contact between service providers and advisers. While we
all aim for our services to be intuitive, that is no comfort if you are
finishing an SOA late on a Friday evening and you just can’t get the
outcome you want,” said Daniel Gara, Head of Product Development.
The demand for this online access is expected to mainly assist with users:
- who need real-time assistance, but don’t need to phone in
- looking for help after-hours
- who need a record of what they’ve learned, but find that email lacks convenience
“AdviserLogic offers LiveChat support service which will run until late each work-day evening. Having system-specialist support staff in another geographic location enables us to deliver a longer timeframe of support in the working week.
“LiveChat was built after the success of existing support resources including HelpLine, HelpCentre (library of instructional articles) and an instructional video library on YouTube which has operated for three years,” said Mr Gara.
Media enquiries:
Daniel Gara
Head of Product Development
AdviserLogic
t: 02 8226 8670
m: 0414 743 480
info[at]adviserlogic.com
www.adviserlogic.com